Experiencing a pet EMERGENCY NOW?
1. Give our team a call, so we may gather the necessary details and prepare for your arrival! (512) 892-9038
2. Calmly, load your pet and verify which location you are going to:
ROUND ROCK HOSPITAL
SOUTH AUSTIN HOSPITAL
If you are a Primary Care Veterinarian and need to transfer an emergency patient, please call the nearest CTVSEH location for our current emergency hospital status and consult with our attending emergency care veterinarian for availability.
How is CTVSEH currently taking in Emergency Patients?
CTVSEH has established an Emergency Department Status and Patient Priority System that details the number of patients we are currently taking in and the patients that will be admitted, thus allowing our teams of doctors and technicians to provide the best medical care and client communication possible. Please call our locations before arriving for more details.
How does CTVSEH determine a patient's priority level?
CTVSEH is currently seeing Emergency and Critical Care patients based on our triage protocols below. All patients having critical life-threatening situations will be a top priority. Patients not experiencing these critical life-threatening situations may experience extended wait times and be asked to either reach out to additional local pet emergency hospitals or contact VetTriage for further triaging advice. Below are examples of patients and their hospital priority levels.
CTVSEH is not affiliated with VetTriage, but does suggest VetTriage as a resource for pet owners in an emergency, and as a guide for determining if immediate veterinary attention is warranted. To reach a veterinarian via VetTriage please visit VetTriage
Additional Emergency Resources
ASPCA Animal Poison Control Center
24 Hour Phone Number: (888) 426-4435
The ASPCA Animal Poison Control Center (APCC) is your best resource for any animal poison-related emergency, 24 hours a day, 365 days a year. If you think your pet may have ingested a potentially poisonous substance, call (888) 426-4435. A consultation fee may apply.
Referrals From Other Veterinary Clinics
If your pet is already a patient of the CTVSEH network, our emergency vet hospital team will make contact with your primary care veterinarian in order to begin collaborating as soon as possible. However, even if your primary care provider is a member of another practice, we will treat your family veterinarian as an integral part of our team.
Financial Concerns
We know that having a pet with emergency medical needs can be stressful. In addition to providing all the care needed, we will also work with your budget.We accept all major credit cards and have payment plans available thru Care Credit and ScratchPay.